FAQs

Multiple-Choice Questions tests

There was a problem with one of my Multiple-Choice-questions for the contract agents' selection procedure (CAST/P), what can I do?

Should you have a serious doubt about the content of a test question please contact EPSO's Candidate Contact Service within three calendar days of your tests clearly stating the circumstances and your candidate number (see the procedure in the Call for expression of interest). If an identified item does not comply with EPSO's strict quality criteria despite thorough quality controls in place, the following corrective measures will be applied:- The item will be corrected or taken out of the database;- Compensation may be applied if you were negatively impacted.

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I have a disability and have had problems accessing the EPSO website and/or during my selection procedure. Whom should I contact with my observations and recommendations?

Accessibility is very important to EPSO. We continually work to improve the accessibility of our communication and selection procedures. However, if you run into difficulties linked to the accessibility of your EPSO account or of our website, please contact us straight away to share your observations, recommendations or problems. Your feedback is essential to EPSO. It helps us improve our services by making them more accessible to everyone. For more information on EPSO's work to improve accessibility please visit our webpage dedicated to equal opportunities.

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What should I do if I feel that I was not treated fairly during my competition due to my difference(s)?

EPSO places great importance on equality and diversity and makes every effort to respect equal opportunities, equal treatment and equal access for all its applicants. If you feel that you have been treated in an unfair or discriminatory way due to one or more of the following characteristics: sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation, please contact us straight away to share your observations and feelings.

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There was a problem with one of my Multiple-Choice-questions, what can I do?

Should you have a serious doubt about the content of a test question please contact EPSO's Candidate Contact Service within ten calendar days of your tests clearly stating the circumstances and your candidate number (see the neutralisation procedure in the notice of competition). If an identified item does not comply with EPSO´s strict quality criteria despite thorough quality controls in place, the corrective measures are as follows:          The item will be corrected or taken out of the database          If neutralisation is applied, you will see it reflected in the detailed results,...

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What should I do if I encounter a technical problem at the test centre which might affect my test/performance?

Should an issue occur, please ensure that you: alert an invigilator to resolve the issue and request that the incident be logged in writing AND notify EPSO within 3 days after the test in writing via the online contact form with a brief description of the problem encountered.

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Who should I contact if I encounter technical problems when booking my computer-based tests?

If you encounter technical issues when booking, rescheduling or cancelling your computer-based tests please contact Prometric directly: Via e-mail: epso_en@prometric.com By phone (toll-free): Austria 0800 201 768 Belgium 0800 80293 Bulgaria 00800 1104423 Croatia 0800 222 354

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