Should an issue occur during remotely proctored testing, please ensure that you:

• alert the Proctor via the LIVE PROCTOR feature (when in the exam) or a Prometric agent via the chat link to resolve the issue and request that the incident be logged in writing AND
• notify EPSO within 3 calendar days after the test in writing via the online contact form with a brief description of the problem encountered. The obligation to inform EPSO applies in all cases (including when the contractor assures any follow-up).

Should you have a serious doubt about the content of a test question please contact EPSO's Candidate Contact Service within three calendar days of your tests clearly stating the circumstances and your candidate number (see the procedure in the Call for Expression of Interest).

If an identified item does not comply with the EPSO's quality criteria, the following corrective measures will be applied:
- The item will be corrected or taken out of the database;
- Corrective measures may be taken in instances where EPSO finds that a candidate was negatively impacted.

Accessibility is very important to EPSO. We continually work to improve the accessibility of our communication and selection procedures.

However, if you run into difficulties linked to the accessibility of your EPSO account or our website, please contact us to share your observations and recommendations.

Your feedback is essential to us. It helps us improve our services by making them more accessible to everyone.

You can find out more about EPSO's work to improve accessibility on our equal opportunities webpage.

EPSO places great importance on equality, diversity and inclusion, and makes every effort to respect equal opportunities, equal treatment and equal access for all its applicants.

If you feel that you have been treated in an unfair or discriminatory way, due to one or more of the following characteristics: sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation, please contact us straight away to share your observations and feelings.

We pay a lot of attention to feedback from applicants, who are at the heart of our policies and practices on equality, diversity and inclusion management. For more information on how we put these policies into practice, please see our webpage dedicated to equal opportunities.

Should you have a serious doubt about the content of a test question, please contact us only via the EPSO website (Candidate Contact Service) within 3 calendar days of the date of your computer-based tests, by describing what the question was about (content) in order to identify the question(s) concerned and explain the nature of the alleged error as clearly as possible. Please also mention your candidate number (see the respective Annex of the Notice of competition).

If an identified question does not comply with EPSO´s strict quality criteria despite thorough quality controls in place, the corrective measures are as follows:

• The question will be corrected or taken out of the database
• The question will be cancelled (“neutralised”) and the points are redistributed among the remaining questions of the test
• If neutralisation is applied, you will see it reflected in the detailed results, marked with an “N” for neutralisation.

Should an issue occur, please ensure that you:

• alert an invigilator to resolve the issue and request that the incident be logged in writing AND
• notify EPSO within 3 calendar days after the test in writing via the online contact form with a brief description of the problem encountered.

If you encounter technical issues when booking, rescheduling or cancelling your computer-based tests, please contact Prometric directly by phone, via one of the numbers below (toll-free with most telecom providers):

Austria: 0800 201 768
Belgium: 0800 80293
Bulgaria: 00800 1104423
Croatia: 0800 222 354
Cyprus: 800 91198
Czech Republic: 800 900 549
Denmark: 8060 0064
Estonia: 800 0044 235
Finland: 0800 97543
France: 0805 54 03 72
Germany: 0800 101 5487
Greece: 00800 4414 0600
Hungary: 06 80 981 361
Ireland: 1800 882 168
Italy: 800 917 585
Latvia: 800 2565
Lithuania: 8800 30392
Luxembourg: 0800 26701
Malta: 800 62442
Netherlands: 0800 020 0951
Poland: 00800 4411 842
Portugal: 800 207 477
Romania: 0800 894557
Slovakia: 0800 004 493
Slovenia: 0800 80871
Spain: 900 811 189
Sweden: 201 701 533

You can also dial +31 320 239 575. Be aware that this is not a toll-free number.