Related FAQs

Are travel costs reimbursed?

EPSO does not contribute to any travel expenses incurred by your participation in any computer-based tests or preliminary/intermediate tests (i.e. multiple choice question tests, e-tray exercise and translation tests). Candidates invited to the case study or to a written test in the field having an address of residence in a country outside the EU are entitled to claim a contribution towards their travel expenses if these tests are part of the assessment center (please refer to the relevant notice of competition). When you participate to the assessment centre tests you may, if...

What are the instructions for sitting the computer-based tests?

Please check the Notice of Competition or Call for Expression of Interest of your selection procedure for the number of questions, duration and pass marks for the tests. Arrival at the test centre: The address of the test centre is listed in the link in your booking confirmation. You can find this confirmation in your EPSO account once you have booked for the tests. You must arrive at least 30 minutes before your appointment. Availability cannot be guaranteed if you are late or if you miss your appointment. We would like to invite you to read our frequently asked question on What are...

How do I book my computer-based tests?

You will be notified of the start and end dates of the booking period via your EPSO account/website. A link to the contractor's booking system will be active in your EPSO account only during this booking period. You will be able to choose the date, time, country and test centre according to availability. Please note that not all test centres will show availability at all times. The capacity planning in the various test centres is based on the opening hours of each test centre, the number of available work stations, along with the number of candidates who have selected the centre in...

What should I do if I encounter a technical or organisational problem at the test centre which might affect my test/performance?

Should an issue occur, please ensure that you: alert an invigilator to resolve the issue and request that the incident be logged in writing AND notify EPSO within 3 calendar days after the test in writing via the online contact form with a brief description of the problem encountered.

Who should I contact if I encounter technical problems when booking my computer-based tests?

If you encounter technical issues when booking, rescheduling or cancelling your computer-based tests, please contact Prometric directly by phone, via one of the numbers below (toll-free with most telecom providers): Austria: 0800 201 768 Belgium: 0800 80293 Bulgaria: 00800 1104423 Croatia: 0800 222 354 Cyprus: 800 91198 Czech Republic: 800 900 549 Denmark: 8060 0064 Estonia: 800 0044 235 Finland: 0800 97543 France: 0805 54 03 72 Germany: 0800 101 5487 Greece: 00800 4414 0600 Hungary: 06 80 981 361...

What happens after I book my tests?

Immediately after booking you will receive a confirmation email from Prometric. Check your spam filter/junk mail if you do not receive it. The exam code indicated in the confirmation email for MCQ tests and the e-tray corresponds to your second language, namely the language for the instructions in the test environment. For the case study, written test in the field and the translation tests this code also corresponds to additional information on the language of the test and the keyboard. A booking confirmation will also be uploaded in your EPSO account within 48 hours of booking. You...

What are the rules of conduct at the computer-based tests centres?

Anyone failing to respect the following rules of conduct may be excluded from the test centre and the rest of the selection procedure. You must follow the Prometric Testing Center Regulations (also available at the test centre on the day of the tests) and all instructions given by the test centre staff. Each test session is invigilated and videotaped. In order to ensure a secure testing environment, invigilators perform regular walk-throughs whilst candidates are taking the tests. Food and drinks are allowed only in the waiting room/area but not in the test room. No refreshments are...

Can I reschedule a case study, written test in the field, e-tray or translation test?

You cannot reschedule the date/time of your case study, written test in the field, e-tray or translation test appointment.

How is equal treatment guaranteed?

Objective evaluation criteria are adopted prior to the selection, in accordance with the competition notice, and are rigorously applied to all candidates in order to ensure equal treatment.

Which keyboard will I use at my computer-based tests?

For multiple-choice question (MCQ) tests (including the e-tray tests), you don't need a keyboard.For tests which require the use of a keyboard, further information will be given in the invitation letter. For the case study, the written test in the field and the translation test, you will be allocated by default a keyboard corresponding to the language in which you will type your text (if you have to type in English, you will receive QWERTY UK keyboard, if you have to type in German, you will receive QWERTZ DE keyboard… etc.).To view the keyboard layouts please click here.It is not...

Who should I contact to get an attendance certificate for my computer-based tests?

You must contact Prometric directly via e-mail: epso_en@prometric.com

Can I sit my tests remotely proctored?

With the introduction of remotely proctored testing combined with classical testing in test centres, EPSO started the computer-based tests allowing candidates to sit the tests choosing their preferred option for most tests. Some tests however cannot (yet) be delivered remotely proctored and candidates must sit them in one of the test centres. We inform candidates via the competition relevant page on our web site if this option is available for their test event and comprehensive and complete information is published well in advance of the testing date in your EPSO account. If your location...

How are remotely proctored computer-based tests organised?

Remote proctoring via our contractor Prometric’s ProProctor application allows candidates to sit the tests securely in a remote location with their own computer rather than in one of the computer-based test centres. A “proctor” is a supervisor, or a person who monitors candidates during a test. When taking a remotely proctored test, candidates will be continuously monitored by live proctors using various monitoring tools. Candidates can reach out to the proctor if they have questions or in case of emergency. Exams are continuously monitored for suspicious activity or behaviour by...

Why did EPSO introduce remotely proctored computer-based tests?

Beginning of July 2021, EPSO introduced remotely proctored computer-based tests for specific competitions and tests. Remote test proctoring via our contractor Prometric’s ProProctor application enables candidates to sit the tests from any location while maintaining the integrity of the tests. Remote test proctoring allows EPSO to progress faster with competition organisation. It offers greater flexibility and cost-effectiveness and is also particularly relevant in the context of the pandemic situation, where attendance at test centres may present significant challenges due to public...

Where can I find information on the safety procedures in the test centres?

EPSO’s contractor complies with all safety and sanitary measures required. All guidelines and instructions about safety procedures at test centres are available here. The list of test centres that are currently closed is regularly updated. If your test centre is not mentioned in the list of closed centres, this means that the tests will take place as foreseen. Please read the information carefully before booking an appointment and check the instructions again before travelling for the test.