FAQs

Who should I contact if I encounter technical problems when booking my computer-based tests?

If you encounter technical issues when booking, rescheduling or cancelling your computer-based tests please contact Prometric directly:

Via e-mail: epso_en@prometric.com

By phone (toll-free):

Austria

0800 201 768

Belgium

0800 80293

Bulgaria

00800 1104423

Croatia

0800 222 354

Cyprus

800 91198

Czech Republic

800 900 549

Denmark

8060 0064

Estonia

800 0044 235

Finland

0800 97543

France

0805 54 03 72

Germany

0800 101 5487

Greece

00800 4414 0600

Hungary

06 80 981 361

Ireland

1800 882 168

Italy

800 917 585

Latvia

800 2565

Lithuania

8800 30392

Luxembourg

0800 26701

Malta

800 62442

Netherlands

0800 020 0951

Poland

00800 4411 842

Portugal

800 207 477

Romania

0800 894557

Slovakia

0800 004 493

Slovenia

0800 80871

Spain

900 811 189

Sweden

201 701 533

United Kingdom

0800 028 2146

 

If calling from other countries, please dial +31 320 239 575. Be aware that this is not a toll-free number.

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