FAQs

What is an e-tray?

An e-tray exercise is a computer-based simulation of a real work situation and replicates an email inbox which contains information relating to a particular issue. Candidates need to find solutions in the best way possible within a fixed amount of time. The exercise is taken in language two of the candidate and is designed to measure four competencies:

  • Analysis and Problem Solving
  • Delivering Quality and Results
  • Prioritising and Organising
  • Working with Others
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