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Multiple-Choice Questions tests

How do I reschedule my CAST Permanent computer-based tests?

During the booking and testing periods you can reschedule your multiple-choice question test appointment, subject to availability and under the following conditions:

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There was a problem with one of my Multiple-Choice-questions for the contract agents' selection procedure (CAST Permanent), what can I do?

Should you have a serious doubt about the content of a test question please contact EPSO's Candidate Contact Service within three calendar days of your tests clearly stating the circumstances and your candidate number (see the procedure in the Call for expression of interest). If an identified item does not comply with EPSO's strict quality criteria despite thorough quality controls in place, the following corrective measures will be applied:- The item will be corrected or taken out of the database;- Compensation may be applied if you were negatively impacted. See more information about the...

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When do I get the results of my Multiple-Choice-Questions test?

Test results are not given at the test centres, but communicated via your EPSO account about 3-5 weeks after the completion of the testing period. Before publication the results have been previously verified, approved and validated by the Selection Board (for competitions) or by EPSO (for CAST selection procedures). Once the results communicated, the accuracy of the questions can no longer be challenged. 

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How important is my score?

You need to score highly enough to be among the top ranking candidates in order to qualify for the next stage. 

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How is equal treatment guaranteed?

Objective evaluation criteria are adopted prior to the selection, in accordance with the competition notice, and are rigorously applied to all candidates in order to ensure equal treatment.

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Who is invited to the next stage?

As only a set number of candidates can go through to the next stage, only those with the highest scores are invited.  These candidates have a score equal to or above the threshold. A list of successful candidates is drawn up by the Selection board in descending order of the total score obtained.  

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How is the 'threshold' defined?

In order to define the threshold, candidates' scores are ranked in descending order. The board then selects the top ranking candidates that can be invited to the next stage of the competition (see question: "how many candidates will go from TS to the next stage"). The threshold is the score of the last candidate on this list.

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Which keyboard will I use at my computer-based tests?

For multiple-choice question (MCQ) tests (including the e-tray tests), candidates don't need a keyboard. For the case study and the written test in the field, you will be allocated by default a keyboard corresponding to your second language. In the invitation letter, you will be requested to check and – if necessary - change your keyboard option. If you select a keyboard other than your default one, some keyboard shortcuts for accented/special characters might not be available. You can see the most common special characters, which are supported by the test environment and can be typed by...

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I am pregnant or breastfeeding and I have questions concerning my participation in the selection tests. Whom should I contact?

If you are pregnant during the competition registration period, you can submit your questions, problems or requests for adjustments in your application form, together with a medical certificate confirming your pregnancy and your due delivery date. If you find out that you are pregnant or you give birth during the competition period, please contact us as soon as possible providing the same information and sending a medical certificate confirming the expected or actual delivery date. We will inform you of the possible options after examining your request.

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I have a disability or illness that requires adjustments to the selection tests. What do I have to do?

If you require adjustments to the selection tests as a result of a disability or illness, all you need to do is follow the procedure set out on our equal opportunities page in order to submit your request for adjustments. You will also find the different types of possible adjustments. Please note that in order to benefit from reasonable adjustments to the selection tests, you will have to produce a certificate confirming your disability or illness issued by a competent national organisation and/or a specialist.

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What should I do if I encounter a technical or organisational problem at the test centre which might affect my test/performance?

Should an issue occur, please ensure that you: alert an invigilator to resolve the issue and request that the incident be logged in writing AND notify EPSO within 3 days after the test in writing via the online contact form with a brief description of the problem encountered.

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Where can I find further information on the tests?

The complete list of tests for a specific selection procedure is available in the notice of competition/call for expression of interest. You can find some samples of the different tests on our website on the dedicated page. With the exception of the sample tests, EPSO does not provide any preparatory learning material or guidance regarding taking the tests. Some Member States organise courses for training EU nationals for the European Institutions' open competitions. To find out more, please check the information on the same page.

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Are travel costs reimbursed?

EPSO does not contribute to any travel expenses incurred by your participation in any computer-based tests or preliminary/intermediate tests (i.e. multiple choice question tests, e-tray exercise and translation tests). Candidates invited to the case study or to a written test in the field having an address of residence in a country outside the EU are entitled to claim a contribution towards their travel expenses if these tests are part of the assessment center (please refer to the relevant notice of competition).

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What are the instructions for sitting the computer-based tests?

Please check the Notice of Competition or Call for Expression of Interest of your selection procedure for the number of questions, duration and pass marks for the tests. Arrival at the test centre: The address of the test centre is listed in the link in your booking confirmation. You can find this confirmation in your EPSO account once you have booked for the tests. You must arrive at least 30 minutes before your appointment. Availability cannot be guaranteed if you are late or if you miss your appointment.We would like to invite you to read our frequently asked question on What are the...

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What are the rules of conduct at the computer-based tests centres?

Anyone failing to respect the following rules of conduct may be excluded from the test centre and the rest of the selection procedure. You must follow the Prometric Testing Center Regulations (also available at the test centre on the day of the tests) and all instructions given by the test centre staff. Each test session is invigilated and videotaped. In order to ensure a secure testing environment, invigilators perform regular walk-throughs whilst candidates are taking the tests. Food and drinks are allowed only in the waiting room/area but not in the test room. No refreshments are provided...

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How do I book my computer-based tests?

You will be notified of the start and end dates of the booking period via your EPSO account/website. A link to the contractor's booking system will be active in your EPSO account only during this booking period. You will be able to choose the date, time, country and test centre according to availability. Please note that not all test centres will show availability at all times. The capacity planning in the various test centres is based on the opening hours of each test centre, the number of available work stations, along with the number of candidates who have selected the centre in question....

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What happens after I book my tests?

Immediately after booking you will receive a confirmation email from Prometric. Check your spam filter/junk mail if you do not receive it. The exam code indicated in the confirmation email for MCQ tests and the e-tray corresponds to your second language, namely the language for the instructions in the test environment. For the case study, written test in the field and the translation tests this code also corresponds to additional information on the language of the test and the keyboard. A booking confirmation will also be uploaded in your EPSO account within 48 hours of booking. You should...

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How do I reschedule my computer-based tests?

During the booking and testing periods you can reschedule your multiple-choice question test appointment during the booking and testing periods, subject to availability and under the following conditions:

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How do I cancel my computer-based tests?

If you decide not to take the tests, you should cancel your appointment to free up the slot for another candidate. This can be done online up to 48 hours before the time of your scheduled test. This action is irreversible and will end your participation in the selection procedure. Prometric's booking management system is accessible via the link in the booking confirmation letter in your EPSO account. Please consult the following link for step-by-step screenshots of the cancellation procedure.

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Who should I contact if I encounter technical problems when booking my computer-based tests?

If you encounter technical issues when booking, rescheduling or cancelling your computer-based tests please contact Prometric directly: Via e-mail: epso_en@prometric.com By phone (toll-free): Austria 0800 201 768 Belgium 0800 80293 Bulgaria 00800 1104423 Croatia 0800 222 354

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