"Crisis management encompasses the response to emergencies, in Europe and around the world. Organised along the pillars of civil protection and humanitarian aid, crisis management, for DG ECHO, means tight deadlines, coordination with the other EU institutions and the Member States and with international organisations, travel, and, most of all, the sense that you are doing something that brings tangible benefits to millions. I work in communication – keeping the public informed on what the Union is doing in response to crises from the COVID-19 pandemic to the activation of the civil protection mechanism for Ukraine, to the organization of humanitarian air bridges to the strengthening of the EU’s firefighting fleet. Every day brings something different."